Frequently Asked Questions

Your name is listed in the call box by the main entrance. When your guest selects your name, you will receive a call at your registered phone number. Answer to speak with your guest, then press 9 to unlock the door. The door will not make a buzzing sound when unlocked. Be sure to give your guest your apartment number before pressing 9, as you will no longer be able to communicate with them after unlocking the door.

Claypool parking garage is a great place for guests to park. With any downtown location, you can pay to park in the garage or choose a meter spot that's located around the community.

The fastest way to submit a maintenance request is through the Resident Portal app. Simply log in, select “Enter Maintenance Request,” and submit your request. You can include photos and comments to help our team better understand the issue.

Emergency maintenance requests include: • Flooding or active water leaks • Toilet overflow — only considered an emergency if your apartment has one toilet • Apartment entry door that will not lock • No heat when the ambient temperature is below 65°F • No air conditioning when the ambient temperature is above 80°F • A documented medical emergency For emergency maintenance, call (463) 234-1591 and press 2 to be connected with our on-call maintenance team.

Please contact our on-site leasing team in advance to schedule your move-in. Our team will provide access to the freight elevator located in the community alleyway and help coordinate your move-in.

Street parking is available in front of The Block and can be used during your tour. If street parking is full, please contact our leasing office and we will provide prompt access to the resident parking garage.

Yes! The Block is a pet-friendly community and we love welcoming furry residents. We partner with PetScreening to complete pet profiles and ensure all pets meet our community guidelines. Please contact our leasing team for more information about breed restrictions and pet policies.

Residents receive a key fob at move-in that provides access to the community’s amenities and other controlled-access areas.

The Skywalk is located on the second floor of The Block and requires key fob access. Residents can use the Skywalk to conveniently access: • Hyatt Regency + Starbucks • PNC Center • Cinnabon • Auntie Anne’s • Gift Store and convenience store • Claypool Ice Cream & Coffee • Panera • Weber Grill • Burlington • The Artsgarden

Yes. The Block is a smoke-free community. Smoking is not permitted inside apartments or in designated community areas.

Yes! Packages are delivered to the parcel lockers located in the lobby. Once your package is delivered, you will receive an email or text with a notification and access code for pickup. Residents can also download the Parcel Pending mobile app for convenient package pickup.

Yes! The Block offers convenient online services through the Resident Portal, including rent payments and 24/7 maintenance requests. We also partner with Flex, which offers flexible rent payment options that can help you manage your monthly rent on a schedule that works for you.